You have the right to ask for return or exchange with another product, strictly within 14 days, counting from the date you have received your order. In order to ask for a return, the items must be unused and in original condition. Custom orders can’t be returned or exchanged.
By requesting a refund, exchange or credit, you will be charged with:
• The shipping cost
• The insurance cost
• The product clearance cost (regarding non-E.U. Countries)
If you would like to make a return, please send an e-mail to [email protected] mentioning your order number, the reason for your return as well the preferable option (refund, exchange or credit) within the above period of 14 days. We will respond to you by the next 48 hours (not applicable at week ends).
*The shipping charges are not refundable.
For exchanges, the replaced item will be shipped by and to you under your expenses.
For refunds, the credit card used for the initial purchase will be refunded for the merchandise amount. Please allow 3-5 days for the refund to post to your account depending on the credit card company’s processing time.
Change of already returned products will not be allowed.
All items sent by Greek Roots e-Shop have been carefully inspected ensuring that they are flawless and free of any defect. In the unlikely event that any item have a quality defect, this will be excluded from the above policies and your statutory rights are unaffected.
The defective item will be returned to Greek Roots e-Shop (see address above) at customer’s expenses and Greek Roots e-Shop will replace it with a non defective one bearing also the shipping cost.
Greek Roots e-Shop guarantees that all products have the qualitative and quantitative features as indicated on the items’ description.
In our products, where applicable, there is a stamped indication for the karats (Kt) –applicable to Gold- or per mille (parts per 1000) –applicable to Silver or Gold- of the precious metal (silver or gold) the jewellery are made of.
In store shopping:
If you made a purchase in our physical store, you have the right to ask for an exchange with another product, strictly within 14 days, counting from the date you made the purchase. In order to ask for an exchange, the items must be unused and in original condition. Custom orders can’t be exchanged.
The discounted prices and promotions are only applied to online orders from www.greekroots.shop and do not apply to purchases from the physical store of the business.
Returns are not accepted for purchases made in our physical store.